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Frequently asked questions
Browse the topics below to learn more about addiction, the different programs, how to get started, and how insurance can cover your treatment.
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About Addiction
What we treat, why it happens, and how we help you heal from substance use and co-occurring conditions.
The Recovery Process
What to expect during treatment, how the programs work, and how to support your long-term recovery.
Admissions process and Intake
Everything you need to know to get started, from first call to arrival, made simple and stress-free.
Insurance FAQ
Learn how insurance works, what’s covered, and how we help verify your benefits upfront.
About Addiction
What is substance use disorder (SUD)?
Substance use disorder is a medical condition that affects a person’s brain and behavior, leading to an inability to control the use of drugs or alcohol. It ranges in severity and requires clinical intervention to achieve recovery.
What are the most common types of addiction you treat?
At Quadrant Health, we treat a wide range of addictions, including alcohol, opioids, benzodiazepines, stimulants like cocaine and methamphetamine, prescription drugs, and more. Our programs are tailored to meet the needs of each substance use disorder.
How do I know if I or a loved one needs addiction treatment?
If substance use is interfering with your health, relationships, work, or daily life , or if you experience cravings, withdrawal symptoms, or loss of control, then it’s time to seek professional help. Early intervention leads to better outcomes.
What is dual diagnosis treatment?
Dual diagnosis refers to treating individuals who have both a substance use disorder and a co-occurring mental health condition, such as depression, anxiety, or PTSD. Our integrated treatment model addresses both simultaneously for long-term healing.
What causes drug & alcohol addiction?
Addiction can result from a combination of genetic, psychological, social, and environmental factors. Trauma, mental health issues, chronic stress, and early exposure to substances all contribute to increased risk.
What are the signs of addiction?
Common signs include increased tolerance, withdrawal symptoms, inability to stop using, neglecting responsibilities, secrecy, and changes in mood, behavior, or appearance. Recognizing these signs early is key to recovery. Signs vary depending on the substance used, the duration length and the dose.
How does addiction affect the brain?
Addiction alters the brain’s reward system, impairing decision-making, impulse control, and emotional regulation. Long-term substance use can create lasting neurological changes, which is why professional treatment is so critical.
Can you recover from addiction without rehab?
While some individuals may attempt to quit on their own (which is most of the time very dangerous because of the withdrawal process), medical detox and structured rehab greatly improve success rates. Rehab offers therapy, support, and relapse prevention strategies that are not accessible in self-directed recovery.
How is addiction different from dependence?
Dependence refers to the physical adaptation to a substance, resulting in withdrawal symptoms when it’s stopped. Addiction includes behavioral aspects (as compulsive use despite harm) and often coexists with dependence.
What role does trauma play in addiction?
Trauma is a key underlying factor in many addictions. Experiences such as abuse, neglect, loss, or chronic stress can disrupt emotional regulation and lead individuals to use substances as a way to cope or self-medicate. Left unaddressed, these wounds can make recovery more difficult and relapse more likely. A trauma-informed care approach recognizes this link and ensures clients receive support that is both compassionate and clinically effective. Through therapies like EMDR, CBT, and mindfulness-based practices, individuals can process trauma safely, reduce emotional triggers, and build healthier coping strategies. Healing trauma is essential to breaking the cycle of addiction and achieving long-term recovery.
How does group therapy help with addiction?
Group therapy offers peer support, accountability, and shared experiences that reduce isolation. It’s a powerful tool for healing, helping clients build social skills and community throughout recovery.
What happens if someone relapses during treatment?
Relapse is not a failure, but is part of many recovery journeys. If a client relapses, we assess their needs and adjust their treatment plan, ensuring they receive the additional support and structure necessary to regain stability.
Recovering from addiction
What happens during the addiction recovery process?
Addiction treatment varies based on each individual’s history, health, and severity of use. Recovery typically progresses through several levels of care, including detoxification, inpatient residential treatment, partial hospitalization (PHP), and outpatient options like Intensive Outpatient (IOP) and Virtual IOP (VIOP). These stages are supported by behavioral therapies, medication when appropriate, and long-term recovery support. According to research from the National Institute on Drug Abuse (NIDA), effective treatment must address not only substance use but also the psychological, behavioral, and social factors that contribute to it. Recovery is an ongoing, holistic process aimed at achieving lasting sobriety and improved life functioning.
What is dual diagnosis treatment and who needs it?
Dual diagnosis refers to the presence of both a substance use disorder and a mental health condition such as depression, anxiety, or PTSD. The Substance Abuse and Mental Health Services Administration (SAMHSA) emphasizes integrated treatment (addressing both conditions simultaneously) for better outcomes. Dual diagnosis care is essential for anyone whose substance use is deeply linked to emotional or psychological distress.
How long does addiction recovery take?
Recovery timelines vary based on the individual, substance, and severity of addiction. While detox can take a few days to a week, full treatment, including therapy and behavioral modification, often lasts 30 to 90 days or more. According to NIDA, longer treatment durations (90+ days) are linked with higher rates of sustained sobriety.
How does trauma therapy support addiction recovery?
Many individuals with addiction have a history of trauma. Trauma-informed therapy, using approaches like EMDR or trauma-focused CBT, helps reduce PTSD symptoms and prevent re-traumatization during treatment. Many studies (e.g., the ACEs study by Felitti et al. – 1998) show a strong link between early trauma and later substance use, making trauma care critical in recovery.
What is the difference between inpatient and outpatient treatment?
Inpatient (residential) treatment involves living on-site at a facility with 24/7 clinical support and supervision. Outpatient treatment allows individuals to live at home while attending scheduled therapy sessions. Inpatient care is generally recommended for severe addictions or those needing detox and/or intensive residential, while outpatient programs (eg. PHP, IOP, and VIOP) work for mild to moderate cases or as a step-down level of care.
What is individual therapy in addiction treatment?
Individual therapy offers one-on-one sessions with a licensed therapist, focusing on the root causes of addiction, emotional regulation, and relapse prevention. Common techniques include Cognitive Behavioral Therapy (CBT), Motivational Interviewing (MI), and Dialectical Behavior Therapy (DBT). These evidence-based methods help restructure thought patterns and support behavioral change.
How does group therapy work in rehab?
Group therapy allows clients to connect with others who share similar experiences. Sessions are led by a licensed counselor and foster accountability, empathy, and shared learning. According to the American Psychological Association (APA), group settings can enhance treatment outcomes by normalizing challenges and reinforcing recovery tools.
Does addiction treatment address mental health too?
Yes. Modern rehab centers often provide integrated treatment for both addiction and co-occurring mental health conditions. This approach, called dual diagnosis care, is essential since untreated mental health disorders can undermine recovery efforts. CBT, DBT, and psychiatric evaluations are common tools used to address mental health problematics.
What is aftercare in addiction recovery?
Aftercare includes ongoing support services following the completion of a formal treatment program. It may involve outpatient therapy (in-person or online), sober living arrangements, support groups, and relapse prevention planning. Several studies, including Continuing Care and Relapse Prevention by McKay et al., show that structured continuing care (including follow-ups and interventions) leads to fewer substance use issues, relapses, and rehospitalizations over time. In addition, strong alumni programs can play a vital role by offering peer connection, mentorship, and continued engagement in a recovery-oriented community, helping individuals feel supported and less isolated as they transition back into daily life.
How is success in addiction recovery measured?
Success isn’t only about abstinence, but also includes improved mental health, relationships, employment, and quality of life. The National Institute on Alcohol Abuse and Alcoholism (NIAAA) suggests using metrics like sustained sobriety, reduced hospitalizations, and re-engagement in social life as indicators of recovery.
What is relapse prevention and how is it taught in rehab?
Relapse refers to the return to substance use after a period of abstinence, and it is often a part of the recovery journey, not a failure. Relapse prevention includes learning how to identify triggers, manage cravings, and apply healthy coping strategies. Tools like Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT) are commonly used to help individuals build awareness, reframe negative thoughts, and regulate emotions. Role-playing, mindfulness techniques, and creating detailed plans for high-risk scenarios are core elements of relapse prevention programs. These strategies help individuals maintain sobriety and build long-term resilience.
What is the role of family therapy in addiction treatment?
Family therapy aims to rebuild trust, improve communication, and educate loved ones about addiction. Research in Addiction Research & Theory shows that involving family (if healthy relationships) in treatment enhances outcomes and reduces relapse risk. Therapists help family members support recovery while addressing unhealthy dynamics.
Admissions process and Intake FAQ
What is the admissions process for addiction treatment?
The admissions process typically begins with an initial phone call or online inquiry, where a treatment advisor gathers basic information about the individual’s history with substance use, mental health, and medical background. This is followed by a pre-assessment to determine clinical needs and insurance coverage before scheduling an admission date.
How do I start the process of entering rehab?
To begin addiction treatment, contact the facility directly through their admissions line or online form. Most centers offer 24/7 admissions support to walk you through insurance verification, pre-screening, and scheduling. The sooner you reach out, the sooner your recovery can begin. At Quadrant Health, our admissions team is available 24/7, and provides compassionate, step-by-step support to make the transition into care as smooth as possible.
What is an intake assessment in addiction treatment?
An intake assessment is a confidential clinical evaluation that takes place upon arrival at a treatment facility. It includes questions about your substance use history, medical background, co-occurring mental health conditions, and current medications. All information shared is protected under HIPAA regulations and used solely to help the clinical team develop a personalized treatment plan tailored to your specific needs.
How long does the admissions process take?
Depending on the treatment center and the urgency of the situation, the admissions process for addiction rehab can take as little as 24–48 hours. At Quadrant Health, we frequently offer same-day or next-day admissions, especially for individuals in crisis who require immediate support. Our goal is to make access to treatment fast, efficient, and stress-free, so you can begin your recovery journey without delay.
What information do I need to provide during intake?
You’ll need a valid ID, insurance card (if applicable), list of current medications, and contact information for your healthcare providers or emergency contacts. Some facilities may also request legal documents or recent medical records if relevant.
Is detox included in the intake process?
Detox is not part of the intake itself but often follows immediately after. Once intake is complete, a medical team assesses withdrawal risk and begins detox under supervision if needed. This stage typically precedes residential or other levels of care.
What happens after the intake assessment?
After intake, clients are assigned a case manager and begin their individualized treatment plan. This may include medical detox, therapy sessions, and daily schedules focused on mental, emotional, and physical recovery.
Can family be involved in the admissions process?
Yes, many facilities encourage family participation during admission. Loved ones can assist with paperwork, provide context for the individual’s history, and support the transition into care. Some centers also offer family therapy or education during treatment. At Quadrant Health, we actively involve families through structured family therapy sessions and educational support, helping to strengthen the recovery foundation for both clients and their loved ones.
Do I need a referral to enter rehab?
In most cases, no referral is needed. Individuals can self-admit by contacting the facility directly. However, if you’re coming from a hospital or another provider, a referral may help streamline medical record sharing and continuity of care.
Will my insurance cover the cost of treatment?
Most facilities verify insurance during the admissions process. Coverage depends on your plan, but many providers cover detox, residential treatment, PHP, and lower outpatient services. If uninsured, some centers offer private pay options or payment plans.
What if I need dual diagnosis treatment? How is that handled during intake?
If you have a co-occurring mental health condition such as depression or anxiety, this will be identified during intake. A dual diagnosis treatment plan will be created, integrating psychiatric care, medication management, and therapy tailored to both issues.
How do I prepare for rehab once I’m admitted?
Pack light: bring comfortable clothes, necessary medications, and essential toiletries. Leave valuables and electronics at home unless approved. Most facilities will provide a packing checklist and instructions about visitation, calls, and daily routines.
Insurance FAQ
Does insurance cover addiction treatment?
Yes, most private health insurance plans cover some or all of the costs associated with addiction treatment, including detox, inpatient rehab, outpatient programs (like PHP, IOP, and VIOP), and mental health services. Coverage varies by plan and provider, so it’s important to verify the specifics of your policy. Thanks to the Affordable Care Act (ACA), substance use disorder treatment is considered an essential health benefit, meaning insurers are required to offer coverage in most cases.
What types of insurance are accepted at rehab centers?
Many addiction treatment centers accept a range of plans, including PPO, HMO, and EPO plans from major insurance providers such as Aetna, Cigna, Blue Cross Blue Shield, UnitedHealthcare, and others. At Quadrant Health, we work with most major insurance carriers and can verify your benefits quickly to help you access care. Out-of-network options may also be available depending on the center.
How do I verify my insurance benefits for rehab?
Verifying insurance for addiction treatment typically involves submitting your policy details to the admissions team, who then contact your insurance provider to determine eligibility, deductibles, and coverage levels. At Quadrant Health, we handle the verification process on your behalf, in a short time, so you get clear answers fast.
What does “in-network” vs. “out-of-network” mean for rehab?
In-network treatment centers have agreements with specific insurance providers, offering lower out-of-pocket costs. Out-of-network facilities may still be covered, but at a higher cost to the patient. Knowing whether a facility is in-network with your plan can significantly affect your total treatment expenses.
Does Medicaid or Medicare cover rehab?
Medicaid and Medicare do cover certain forms of addiction treatment, but availability depends on the state, the facility, and the level of care. Some private facilities do not accept these plans, while state-funded or nonprofit centers may offer more support. It’s important to check directly with the provider about eligibility if you are using Medicaid or Medicare.
What rehab costs are usually covered by insurance?
Covered services often include medical detox, residential treatment, partial hospitalization (PHP), intensive outpatient programs (IOP), medication-assisted treatment (MAT), and dual diagnosis care. Some plans may also cover individual and group therapy, mental health services, and aftercare. However, amenities like private rooms or holistic therapies may not be included.
Will I have any out-of-pocket costs?
Even with insurance, you may be responsible for co-pays, deductibles, or any costs not covered by your plan. These amounts vary widely based on your specific policy. Our team at Quadrant Health can give you a detailed breakdown after verifying your insurance.
Can I get rehab insurance coverage without prior authorization?
Some insurance plans require pre-authorization for certain levels of care, particularly residential or inpatient treatment. Failing to obtain this in advance can lead to denial of coverage. Admissions staff will typically handle pre-authorization as part of the verification process.
Does insurance verification cost anything?
No, verifying your insurance benefits for addiction treatment is completely free. It’s a no-obligation service offered by most rehab centers to help you understand your coverage before committing to treatment. This process allows you to make an informed decision about your care without financial pressure. At Quadrant Health, we offer fast, confidential insurance verification at no cost to you, ensuring full transparency from the start.
Is insurance information kept confidential?
Yes. All insurance and health data is protected under HIPAA (Health Insurance Portability and Accountability Act), which guarantees your privacy during the admissions and verification process. Sharing your insurance information is safe and necessary for coordinating your care.
